Acquiring a new and accessible mobile phone from RealSAM is undoubtedly an exciting endeavour. If you’ve recently made the choice to invest in a RealSAM Phone or a RealSAM Pocket, you’re likely eager to start using your new device immediately. However, as with any new piece of technology, there’s the initial setup phase and the learning curve to conquer.
The good news is that navigating new technology with RealSAM need not be intimidating. We’re here to ensure your journey is smooth and hassle-free, providing you with exceptional customer support to guide you through every step of the process.
Introducing Our 3-Step Guidance Process
At RealSAM, our primary mission is to empower individuals who are blind or partially sighted with technology that significantly enhances their daily lives. Central to this mission is our dedicated customer support team, poised to make sure you have the best possible experience with your new RealSAM device.
We offer three introductory one-on-one (121) call sessions for all new customers. Whether you’re setting up your new phone independently or assisting someone else, these sessions are carefully structured to offer step-by-step guidance and address any queries or concerns you might have.
What Will You Learn in These Sessions?
During these sessions, you’ll receive guidance on crucial aspects such as Wi-Fi setup, adjusting basic settings to your preferences, and the exciting process of adding your very first contact to your new device!
You can book your introductory 121 call as soon as you receive your RealSAM phone, or you can arrange it at the time of placing your order. With the user-friendly voice control feature of RealSAM devices, you’ll quickly become proficient at making calls, sending text messages, and adding new contacts using voice commands.
For those who wish to explore the device’s assistive and media features further, we welcome you to book a second and third 121 call. We’re here to assist you in navigating books, newspapers, and podcasts, and if you’re new to OCR (Optical Character Recognition) or object text recognition, we’re more than happy to help you acquaint yourself with the RealSAM video magnifier on your phone. We can also guide you in connecting with sighted assistance through Be My Eyes and ensuring your emergency contact system is in place.
Additionally, these sessions are an opportunity for you to seek answers to any other questions you may have.
Tailored for Each User
At RealSAM, we celebrate the diversity of our customer base, each person with their unique preferences and learning pace. Ensuring accessibility for everyone is a top priority for us. As such, our 121 introductory sessions are incredibly flexible. Our customer support team is committed to delivering information and guidance tailored to your specific needs, making each session sensitive to the requirements of every individual.
Continuous Support
Beyond our initial 121 introductory calls, our Customer Support Team is always on hand to assist with any questions or troubleshoot any issues you may encounter. Visit our Contact Page to complete a RealSAM Enquiry Form or to find information about our service hours and contact methods. If you need assistance outside our office hours, simply leave us a message, and we’ll get back to you the following business day.
We’re eagerly looking forward to connecting with you and ensuring that your RealSAM experience is as seamless as possible.
By Guenivir Kendrick & Chat GPT
